Author Information
Footnote: Paradox Of Customer Service
Our customers are
boorishly stupid about
their accounts, until
we make an error. Then they
are---suddenly---well informed.
Kykauchuu
[jlc]
Our customers are
boorishly stupid about
their accounts, until
we make an error. Then they
are---suddenly---well informed.
Kykauchuu
[jlc]
