Today's commerce caters to the spoiled ego
our angry customers share. To that pit we go,
expecting not the least of courtesies
from them: they can abuse us as they please.
They call in petulance to whine and holler:
"unhappy campers," brave behind their phones,
their cowardice concealed behind lout tones.
And still we speak to them as on our knees
because we have to earn that last, damned dollar.