We Romans have bought out this company,
and we demand that all our customers
observe a modicum of courtesy
to Roman employees. We attempt to meet
our clients' needs with many satisfactions.
But commerce is not just a one way street.
We work here to perform certain transactions,
but that does not mean we must spoil or pamper
the pouter who is not a happy camper.
The lady whose finger suffers a blister
must not complain that none of us have kissed her
rear if we do not pause with sympathy
("What happened to you, and how do you feel?");
mawkish and even childish, it will seem.
The best of practices is to keep "real."
Coddling them is demeaning and perverse,
a waste of time attempting to disburse
cliches of personal commiseration.
That is not our responsibility,
and will not burden our administration.
Our business does not offer validation
to bolster customers' low self-esteem.
Starward
[jlc]