[To Ms. K---- S----, mistress of business-speak and corporate cliche; Spring, 2003
to May 10, 2004; quoted in a couple of lines below]
We came to Pompeii to do business. Speak
Your mind. Give me your frank opinions. Maybe
depending on what you say, I will care
enough to change existing policy;
or maybe you are just a grown crybaby.
Change is good, and you really ought to seek
its embrace and, perhaps too, grow a pair.
You really should act more professionally.
Your arrogant, belittling condescension
does little for our customer retention.
You have some work to do, to learn to cope: full
courtesy was not given to Opal.
You ought to have courage enough to ask
them for the sale. Step to the hardest task
instead of coming back to raise a fuss
in my home's office. You have all the style,
all the finesses, of that smoking rock pile
(as useless as you are), Vesuvius.