Author Information
Summary Of Customer Service
In my customer service experience,
I find most customers lack common sense,
and far too lazy to address their own
problems. So the complain, argue and moan---
expecting our employees to leap to bear
their burdens. But, really, why should we care?---
they treat us like doormats on which their shoes
should be wiped, and speak with profane abuse.
But Management says, "They just need to vent."
But that is just a talk-off's excrement.
The xcustomer is not always as right
as they think, choosing to be impolite.
As part of our common humanity,
they fully owe us common courtesy.
Starward
